Refund policy

We do not offer exchange for our products at the moment. However, we do have a Return policy which you may refer to for more information.

1. Item purchased at our online store may be requested to return within 7 days from the date of delivered and a refund of the Price (the “Request”) provided:

1.1 the Product/s is in re-saleable condition (e.g. the Product/s is in its original packaging and has not been used); and we are at liberty to refuse a return in the event that the product is unpacked, damaged and / or used.

1.2 the costs of the return delivery fee charged by Capital Marketing (S) Pte Ltd, where the Product/s to be returned are already delivered to the Customer at the time of the Customer Request;

2. An additional transportation fee of $10 for collecting the return product/s; unless the customer makes their own trip to Capital Marketing (S) Pte Ltd to do the return.

3. An administrative charge of $25 of the returned and/or replaced Product/s per order.

4. The Customer acknowledges that the above administrative charge represents the costs incurred by Capital Marketing (S) Pte Ltd in accepting the returned Product/s. For the avoidance of doubt, the costs of the initial delivery of the returned Product/s are not refundable.

For all Return Request may be submitted either by phone through our Hotline 6288 9190 or Email at onlinesales@capital.com.sg

When a Return Request has been accepted, we will make a refund of your payment (less the administrative and transportation fee if applicable) within 5 - 7 working days.