Shipping policy

Standard Delivery: 3 to 5 business days for all our products.

Deliveries are intended to be estimates only and may take longer depending on the courier service provider and during peak periods such as sales and product launches. For more information on delivery rates and duration, please refer to our Shipping policy here.

All orders placed between 9am to 6pm, Mondays to Fridays, will be processed on the same day or the next business day.

All orders placed after the end of the business day (after 6pm) will be processed the next business day. Please note that orders placed on Saturday, Sunday and Public Holidays will be processed the next business day.

We shall upon confirmation of your purchase order contact you for delivery arrangements. You may cancel your purchase order before delivery arrangements have been confirmed with you, subject to an administrative fee. Please refer to our Cancellation Policy for further information;

Re-delivery shall be attempted for no more than one (1) time for a single purchase over a period not exceeding seven (7) business days, however charges may apply on the third delivery attempt.

Policy :

1.       Subject to the availability of the Product/s, Capital Marketing (S) Pte Ltd will deliver the Product/s to the location specified in the Order. For the avoidance of doubt, all deliveries are in Singapore only, excluding Jurong Island and restricted areas within Sentosa.

2.     Capital Marketing (S) Pte Ltd will use reasonable commercial endeavours to deliver the Product/s on the Delivery Date in accordance with clause 1. If Capital Marketing (S) Pte Ltd is unable to deliver the Product/s for any reason including inventory shortage, transportation difficulties or otherwise, it will inform the Customer as soon as practicable either by telephone or through email address provided by the Customer and use reasonable commercial endeavours to deliver the Product/s within a reasonable period after the Delivery Date. The Customer agrees that Capital Marketing (S) Pte Ltd shall not be liable for any cost/expenses/damages for delays in delivery.

3.      If Capital Marketing (S) Pte Ltd does not deliver the Product/s within 5 working days of the date of purchased, by reason of a cause within Capital Marketing (S) Pte Ltd’s reasonable control; the Customer may give 3 business days’ notice of termination of the Agreement to Capital Marketing (S) Pte Ltd. If the Product/s is not delivered within such notice period, the Agreement shall terminate on expiry of such notice period. In the event that the Customer is not present to accept delivery of the Product/s at the Delivery Time on the Delivery Date and re-delivery is arranged after 7 days from the first delivery date, the Customer will incur a fee of S$10 to have the Product/s re-delivered at a new Delivery Time and on a new Delivery Date, as arranged by Capital Marketing (S) Pte Ltd and the Customer. The re-delivery fee is payable by the Customer prior to Capital Marketing (S) Pte Ltd re-delivering the Product/s at the new Delivery Time on the new Delivery Date.

4.      If the model of the Product/s is discontinued or superseded and not available for delivery on the Delivery Date, Capital Marketing (S) Pte Ltd will notify the Customer prior to the Delivery Date and issue the refund.

5.      Upon termination of the Agreement under clauses 3 & 4, Capital Marketing (S) Pte Ltd shall within 30 business days refund to the Customer any payment that may have been received by Capital Marketing (S) Pte Ltd in the manner to be advised by Capital Marketing (S) Pte Ltd.